Blandicizing, or Quick! Turn down the Ennui before you burn yourself!

I am the patron saint of all things unexpectedly shitty. When I returned home from a day of school and work on Thursday, the house was dark. Like, not-right-dark. I open the front door and flip the switch, resulting in an equal amount of darkness. Scanning the room, I notice that no electrical device seems to be operating. Stepping back outside, I can plainly see that my neighbors seem to have functioning lights. Sparing you the nightmare in between, here is the nutshell you may throw on the floor: my electric had been turned off. Why? I still don't know. You see, I have never missed a payment. However, the gist of Duke Energy's story is this: I had been on budget billing (where the bill is the same each month, settling up at the end of the year). I had been removed from budget billing sometime in March without my knowledge or consent. Therefore the settlement became due without my knowledge. When I paid the March and April bills, there was an amount that remained unpaid by me, BECAUSE I DIDN'T KNOW I OWED IT. I received a letter in the mail from them that informed I was late on a payment, which I was in April. But I had paid the bill the day before the letter was sent, so I thought nothing of it. There was no disconnection notice. Not. One.